In October 1984, I was fortunate enough to be hired as a sales associate by Bruce Cohen, managing partner of a successful family owned jewelry store. I didn’t know it at the time, but the jewelry business would become my passion and a lifelong career. Bruce and I had an immediate rapport and he took me under his wing, teaching me all of the fundamentals required to operate a small business.
Over the past twenty-three years I looked to Bruce as a mentor, employer, and most importantly a friend. Bruce taught me the art of patience and the importance of selling quality merchandise. He also shared his personal philosophy of treating each customer like a friend or a member of the family. It wasn’t about just making a sale for Bruce, it was about building a relationship with the customer, many of whom I am honored to continue to nurture today.
Unfortunately, in September of 2006, we lost Bruce following a courageous two year battle with cancer. During this difficult time, Bruce received treatment at the Helen F. Graham Cancer Center at Christiana Hospital. He and his wife Mary developed a deep appreciation and respect for the doctors, nurses and hospital staff they grew to know throughout this process.
When I think back about Bruce, I am reminded of the character Norm on “Cheers”, a popular television series a few years ago. Norm was a likeable character with a huge personal presence and every time he entered the bar all of the patrons and employees would greet him with a rousing “NORM”. Bruce’s friendly smile and sparkling demeanor would light up any room that he stepped into. Bruce Cohen was the most gregarious man I ever had the privilege of calling my friend.
Now that I am a small business owner myself, I will honor the memory of my mentor by continuing to apply his business and personal philosophies throughout everything I do.
That’s why at K. Scott Jewelers:
“The Legacy Lives On . . .”
Kenneth J. Scott